Question 1

What is BeautyProHub built to help me do?

Accepted Answer

BeautyProHub brings your services, availability, booking policies, payments, and client reminders into one calm home for your business. It is designed for independent beauty pros who want professional systems without a complicated back office.

Question 2

How do I join the BeautyProHub waitlist?

Accepted Answer

Visit the waitlist form on the pricing page, share your email, and we will keep you posted as BeautyProHub opens to more solo beauty pros. Joining the list is the easiest way to hear about early access.

Question 3

Can I choose how deposits work for my services?

Accepted Answer

Yes. BeautyProHub is designed to let you set the deposit approach that fits your services, whether that means a percentage, a set amount, or no deposit for a particular offering. The goal is to make expectations clear before a client books.

Question 4

Can I set my own cancellation policy?

Accepted Answer

Your time is valuable, so your policy should reflect how you actually work. BeautyProHub is built around clear, owner-controlled policies that you can share with clients before they confirm a booking.

Question 5

What payment processing fees should I expect?

Accepted Answer

Any processing cost should be clear before you decide to use a payment method. We will share current fee details and how they apply during onboarding, so you can choose a setup that makes sense for your services and margins.

Question 6

Who receives the 30% booking deposit?

Accepted Answer

The 30% booking deposit is paid to and belongs to the service provider for your appointment. It is not a BeautyProHub fee, commission, or marketplace cut. BeautyProHub facilitates the booking and payment flow, while the provider’s cancellation policy determines refund eligibility.

Question 7

Can I get my 30% deposit refunded if I cancel?

Accepted Answer

Cancel 48 hours or more before your appointment for a deposit that is eligible for a refund. Eligible refunds should be requested through BeautyProHub support, and the current terms are also shown in your booking confirmation.

Question 8

What happens if I cancel within 48 hours?

Accepted Answer

Cancellations made within 48 hours of the appointment are treated as late cancellations, so the 30% booking deposit is forfeited under the current policy. Please contact the service provider as soon as you know your plans have changed.

Question 9

What happens if I do not show up for my appointment?

Accepted Answer

A no-show is treated as a late cancellation under the current booking policy, so the 30% deposit is forfeited. If you are delayed or cannot attend, contact the service provider promptly using the details in your confirmation.

Question 10

How do I reschedule my appointment?

Accepted Answer

Contact the service provider as soon as possible using the details in your booking confirmation. They can help look for another available time when the schedule allows. For booking support, email beautyprohub@polsia.app.

Question 11

When will I receive my appointment confirmation?

Accepted Answer

After you submit your booking request and complete the secure deposit payment when one applies, your appointment confirmation is sent by email once the booking is confirmed. It includes the service, appointment date and time, your booking details, deposit status, and the cancellation information to keep handy.

Question 12

Is BeautyProHub a marketplace that owns my client relationship?

Accepted Answer

No. BeautyProHub is being built as your business home, not a marketplace that inserts itself between you and your clients. You stay in control of your brand, your policies, and the relationships you build.

Question 13

Who owns my business and client data?

Accepted Answer

Your business data belongs to your business. BeautyProHub is designed to help you manage it responsibly and transparently, without using your client list as a marketplace asset or locking you away from the information you created.

Question 14

Will clients receive appointment reminders?

Accepted Answer

That is the direction. Gentle, useful reminders are part of the product vision because they reduce no-shows without making clients feel chased. We will share the available reminder options as access rolls out.